Policy Scope
Gogoldo provides technology and payment interfaces. Refund responsibility may belong to Gogoldo, the payment provider, or the participating jewellery shop depending on the transaction type.
Failed, Pending, or Duplicate Payments
For failed or pending transactions, do not immediately pay again. Amounts debited without a successful confirmation are usually reversed by the bank or payment provider. Duplicate successful payments should be reported with both transaction references.
Jewellery Scheme and Digital Gold Payments
Cancellation, withdrawal, maturity, redemption, deductions, and refunds for customer scheme or digital-gold-related payments are subject to the participating jewellery shop’s scheme rules, applicable law, completed KYC, and transaction verification. Gold already purchased or allocated may be subject to rate movement, taxes, partner charges, and shop-specific deductions.
Business Subscription Cancellations
Jewellery business subscription fees already charged are generally non-refundable for the active billing period unless required by law or caused by a verified Gogoldo billing error. Cancellation prevents future renewal after the current paid period.
How to Request a Refund or Cancellation
- Contact support from your registered email or mobile number.
- Provide account name, shop name, amount, date, order/payment ID, and reason.
- Attach proof of debit when requested.
- Allow verification with the shop and payment provider.
Processing Timelines
Eligible requests are normally reviewed within 5–7 business days. Approved refunds may take an additional 5–10 business days to appear, depending on the bank, UPI app, card network, payment gateway, or original payment method.
Non-Refundable or Delayed Cases
Refunds may be declined or delayed where a benefit has already been redeemed, records do not match, KYC or compliance checks are incomplete, a chargeback is active, the request violates shop scheme rules, or legal retention/investigation is required.
Refund Support
Email ajayvenkateshnaidu23@gmail.com or WhatsApp/call +91 88385 39995.